Privacy Policy: JCA Global Hub


Maintaining your privacy is our top priority. We adhere to the following principles to protect your privacy in relation to your use of the JCA Hub software (“Hub”) created by JCA Global Ltd (“JCA Global”) for computing devices, including laptops, desktops and mobile devices. The Hub is a development and assessment administration tool which is configurable for JCA’s clients.

By using the Hub, you are consenting to our processing of your information as set forth in this Privacy Policy now and as amended by us. "Processing,” means using software on a computer/hand held device or using or touching information in any way, including, but not limited to, collecting, storing, deleting, using, combining and disclosing information, all of which activities will take place in the European Economic Area under UK data protection standards.

Personal Information
We handle your information in accordance with applicable UK data protection laws.

The Hub obtains the information you, or an administrator on your behalf, provide when you access and use the system. When you register with us and use the Hub, you generally provide (a) your name, email address, user name, password and other registration information; (b) progress-related information, such as when you complete answers to a questionnaire; (c) information you provide us when you contact us for help; (d) information you enter into our system when using the Hub, such as additional profile information.

We may also use the information you provide to us to contact you from time to time to provide you with important information, required notices and marketing promotions.

We protect your personal information and will only provide it to third parties: (1) with your consent; (2) where it is necessary to carry out your instructions; (3) as reasonably necessary in order to provide our features and functionality to you; (4) when we reasonably believe it is required by law, summons or other legal process; or (5) as necessary to protect the rights, property, or safety of JCA Global, our clients, and the public.

Data captured on the Hub is processed and stored at Fasthosts Internet Limited. Fasthosts Internet Limited is registered with the Information Commissioner’s Office (Registration Number: Z2154514).

The data is managed by JCA Global Ltd. JCA Global is registered with the Information Commissioner’s Office (Registration Number: Z5176267).

Hub users’ contact information, response data and ratings are accessible to a limited number of specifically authorised employees of JCA Global. All operators are employed under contracts that set down strict confidentiality regulations governing their behaviour.

Contact details may be used by JCA Global to invite Hub users to take part in research and surveys related to the self-assessment or 360-degree feedback processes. Participation in these research and surveys is entirely voluntary.

In addition, the Hub may collect certain information automatically, including, but not limited to, the type of computing device you use, your computer’s unique device ID, the IP address of your computer, your computer’s operating system, the type of Internet browsers you use, and information about the way you use the Hub.

The Hub does not collect precise information about the location of your computing device.

Psychometric Questionnaires
If you complete a JCA questionnaire (e.g. Emotional Intelligence Profile (EIP), Leadership Climate Survey (LCI), Personality Type Profile (PTP)), you will be asked to provide some personal information such as your age, gender, and job seniority level. We collect and store this information in order to perform statistical analyses of our questionnaires and to conduct research studies. This information is kept strictly confidential. Questionnaire response data is accessible by JCA Global.

By completing a questionnaire, you agree that the data you give when completing the questionnaire can be used by JCA Global for research purposes, which will help to improve future versions of the questionnaire. No individual will be identified or identifiable in any research findings or results created from such data since the data we use for research purposes is anonymised. If you do not want your data to be used in this way, please do not complete the questionnaire.

Questionnaire responses will be compiled, and typically findings will be made available to you in the form of a report. Some reports will need to be fed back to you by an accredited feedback facilitator. The feedback facilitator may be a JCA Global employee or a third party instructed by you, JCA Global, or your employer. If you do not want your data to be used in this way, please do not complete the questionnaire.

Opt-out rights
You can stop all further collection of information by the Hub by not accessing and using the Hub.

Data Retention
We keep your information for as long as your account is active or as needed. For example, we may keep certain information even after you close your account if it is necessary to comply with our legal obligations, meet regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce this agreement.

Security and Data Protection
We maintain strict security standards with a view to preventing unauthorised access to your data. We use leading technologies such as (but not limited to) data encryption, firewalls and server authentication to protect the security of your data. JCA Global observe these privacy standards and any third parties who work with and for us (as they may do to provide services connected with this Hub) are required to observe these privacy standards.

Cookies
The Hub uses "cookies", a technology that installs information on a website user's computer to permit the website to recognise future visits using that computer. Cookies enhance the convenience and use of the website.

For example, the information provided through cookies is used to recognise you as a previous user of the website, to track your activity at the website in order to respond to your needs, to offer personalised web page content and information for your use, to automatically populate online forms with your personal information for your convenience, and to otherwise facilitate your website experience. You may choose to decline cookies if your browser permits, but doing so may affect your use of this website and your ability to access or use certain website features.

Your Responsibilities
You are responsible for keeping your computer, phone or tablet (or any other device you use to access the Hub) secure both physically (by ensuring that nobody else handles it) and electronically (by avoiding loading or running any software on it that might pose a security risk), and keeping all passwords secret.

Changes
This Privacy Policy may be updated from time to time for any reason. We will notify you of any changes to our Privacy Policy by posting the new Privacy Policy here. You are advised to consult this Privacy Policy regularly for any changes, as continued use is deemed approval of all changes.

Contact us
If you have any questions regarding privacy while using the Hub, or have questions about our practices, please contact us via email at mailto:productinfo@jcaglobal.com.